Customer Reviews

At Springfield Business Papers we are dedicated to providing exceptional quality paper solutions with an unforgettable experience in personal service, consistency and reliability. Reviews from our customers provide us with valuable feedback about our business, helping us to keep doing what we do best and to identify any room for improvement.

Take a look at feedback from our customers below, and leave your own review on Google or Trustpilot

"I would like to thank you all for being so helpful on the phone when I have a problem and also such speedy deliveries, especially when I am desperate."

Chris, Kings Oak Academy - December 2022

"Quick and efficient service Thank you"

Nicky, Chase Terrace Academy - December 2022

"Excellent customer service, prompt delivery. Highly recommend workplace paper supplier!"

Sarah, School of St Helen & St Katherine - November 2022

"Excellent suppliers, we have used Springfield long before I came into post 3 years ago. They have always been helpful and our paper delivery has always been within 24 hours. Prices are also exceptional

Carole, The Gryphon School - November 2022

"I think very highly of those at Springfield, they are super quick to support for last minute urgent needs. And just take the pressure off ! Thank you!"

Mimi, Bristol Cathedral Choir School - November 2022

"You guys are amazing!! Thank you for the biscuits, that’s made my day…"

Neil, Crickhowell High School - October 2022

My paper order arrived a couple of hours ago now - the driver was very pleasant and helpful.  Thanks for being so accommodating delivering my urgent order today, appreciated...

Sarah, Fitzharries School - October 2022

...your team are amazing.  Thank you so much for getting the paper out to me so quickly.  It arrived as I was coming into work.  You would not believe the relief and happiness in seeing it.

Sue, Bristol Metropolitan Academy - October 2022

Springfield shredding were a very professional company to work with and I was very satisfied that the documents I required shredding were done so in accordance with my specification of confidentiality of the shredding.

Anonymous - August 2022

I would like to take this opportunity in thanking you for all your help and support and the service from Springfields over the years.  You have often gone above and beyond to help us keep stocked up!

I sincerely hope that whatever the future has in store for you and your excellent team, it will be for your upmost good.

Royal Wootton Bassett Academy - July 2022 is my honour to naming you my favourite supplier...

...thanks to the amazing and kindest delivery guys that you have as well (they are a credit to the company). 

Read the full email

Nova Hreod Academy - July 2022

"It’s been a pleasure working with you all for the last 4 years,  you are a fantastic team and provide the most efficient customer service that I have ever experienced."

Reprographics, Secondary School, Cheltenham - March 2022

You are one of the best merchants I've worked with and I never have issues!

Louise, Bath University - February 2022

Excellent service. I wish you could supply me my other products!

Sarah, University of Bristol - January 2022

Springfield have always been a good and honest organisation and I like being able to ring up and speak to people who are always helpful.

Andrew, South Glocs & Stroud College - January 2022

Excellent service. My husband has recently retired due to old age and very ill health. We had a lot of confidential waste to get rid of. I started to phone around and this was proving to be more difficult than I thought. Then I rang Springfield, they were great so understanding and very helpful. The two chaps duly turned up as arranged. Nothing was too much trouble, they worked so hard and took all of the waste away. I would thoroughly recommend Springfield.

Pat Fussell - August 2021

"Just a quick note to let you know and please pass this on that every driver that delivers to us are a credit to your company, happy and smiley and always polite."

Reception, College


"I would like to pass on my thanks for the delivery man, Kacper as we are very grateful that he puts the paper exactly where we need it. He doesn’t just dump and run as some of our other delivery drivers do."

Reception, Insurance


"Please can I thank you for your speedy service of my latest order. I came in this morning to find it already here. You are truly fab and appreciated by me."

Repro, Secondary School


"I would ask you to pass on our thanks and comments  to the driver who made our delivery today. He’s attitude and customer service was exemplary and he deserves to be commended for the bright, positive front-line image of Springfield that he presented to everyone at the College he came into contact with – the Receptionists and the Post Room team."

Repro, College


"Amazing service – thank you so much for doing that order so quickly!"

Finance Office, Secondary School


"Just to say we’re always quick to complain but never think to say anything for good service. I would like to say that we always find your service quick and efficient. Your delivery drivers are always polite and helpful. They deliver it right to the cupboard J which is greatly appreciated."

PSO, Primary School


"Thank you and your team for a continued excellent service."

Senior Admin Officer, Primary School


"Just wanted to say again how friendly and helpful your delivery staff are, they always make me smile!"

Reprographics, Secondary School


"WOW, super-fast service. The paper has arrived with a cheerful driver which is a rarity in London."

Business Centre Assistant, Legal Firm


"Please pass on my thanks to your lovely driver. He found it straight off (a first for anyone delivering!) and was an absolute treasure. Thank you all for your help and seamless service; I am very grateful"


"I have been working with Springfield Business Papers for 6 years (although the school for considerably longer) and can highly recommend their service and assistance. Nothing is too much trouble - they have helped me out on many occasion when our paper has run out and people are screaming for more! Everyone you speak to or email is friendly and helpful and their prices are highly competitive"

Senior Admin Officer, Primary School


"Thanks for making my job so much easier with always knowing that Springfield will go out of their way when I ring you for last minute ordering etc. I hope to see you at somepoint in the year and I am really grateful to you."

Repro, Secondary School


"You provide a very good, prompt service. I am particularly impressed with the attitude of your delivery men and the willingness they show in stacking the delivered paper."

Repro, Secondary School


"Can I just take the opportunity to say your delivery staff are always very polite and don't mind putting the paper away for us in our storage cupboard."

Accounts, Secondary School


"Just want to pass on my appreciation and gratitude to the driver who just delivered an enormous order, through rain and very sloping carpark, and stacked it up all really neatly, while remaining cheerful throughout!"

Reprographics & PE Administration, Secondary School


"Springfield Business Papers always give exceptional service from the point of ordering to delivery or collection of shredding - not only that but the delivery drivers will take boxes of paper to the relevant floors - all part of the service! This helpfulness also applies to collecting our confidential waste paper - they are always willing to "go the extra mile" for their customers. I really can't recommend Springfield's highly enough."

Practice Manager, Solicitors


"Thank you for a very fast early next day delivery."

Reprographics Technician, Secondary School


"I have appreciated your professional service and could always count on you 100%"

Finance Department, Secondary School


"I would just like to say that the chap who delivered the paper today (this is the second time he has done this) was fantastic and he was fantastic the other time too.  So pleased to see that it was him delivering today! He managed to bring the whole pallet into the building even up steps and put it all away in record time, especially good as the lorry has to block the through fare.  He was very happy and cheery too and nothing too much trouble." 

Exams Officer & Administrator, Secondary School


"It is a joy to speak to the staff at Springfield Papers and they are always very efficient with our order and delivery. Thanks makes my life easier."

Google Review ★★★★★

"I have been ordering from Springfield for the last 12 years. They have always been friendly and helpful and deliver a service with the utmost speed and efficiency. Even in emergencies, they have supplied us with our paper and stationery within 24 hours. The service is always very courteous from management through to the delivery staff. I would highly recommend this company and also congratulate them on 2017 being their 40th Anniversary. Roll on the next 40 years Springfield."

Reprographics Administrator, Secondary School

Vale of Glamorgan 

"I have always found Springfield to be extremely helpful and efficient. I have been working along side them for almost 10 years now and I hope the working relationship will continue for many more years. I would highly recommend them."

Google Review ★★★★★

"Springfield was great to deal with when i asked them to destroy confidential paperwork from my dental practice, including out-of-date patient records. Sales director Roland has been very responsive to my queries, and staff that came to collect the paper were most helpful in loading the boxes into their van. Collections have always been arranged quickly, within a couple of days."

Google Review  ★★★★★

"I have dealt with Springfield Business Papers for 20+ years. Always a pleasure to do business with. Great for supplying various types of papers, and for confidential shredding and recycling of paperwork. Roland has a great workforce, who are very courteous and helpful. I would not hesitate in recommending them."

Google Review ★★★★★

"That's wonderful, thank you for arranging the collection so quickly. I shall certainly recommend your service to others."

Owner, Dental Practice


"May i also take the opportunity to thank you for the excellent service in the past. Your sales team are superb."

Ex-Owner, Stationery Company


"Thanks for delivering the paper and coloured card etc yesterday. I just wanted to say how grateful I am that the delivery driver always puts it all away so neatly, it makes my job a lot easier!"

Reprographics, Secondary School


"Many thanks for everyone's help yesterday and our order which has arrived this morning.  Everyone who I spoke to was extremely helpful and professional. I am sure it is the first of many orders we will be placing with you."

Department, School


"Would just like to say Merry Christmas and Happy New Year to everyone at Springfield, and thank you for your great service throughout the year.  It is much appreciated.  Thank you also for the biscuits and treats that come with the paper orders and the gift that you brought along when you visited Roland.  It was good to catch up with you then. My Springfield calendar is here waiting to go up in the new year and again sure it will be much admired by all the staff"

Reprographics, Secondary School


" Just wanted to say thanks for sorting the paper. Very happy with the results as are the musicians. Will be needing some more shortly."

Musician & Composer


"We are always made to feel like a valued customer and Springfield are always willing to go the extra mile to keep it that way!"

Reprographics administrator, Secondary School


"With over 10 years relationship with Springfield I am still amazed at their commitment to giving value for money. Their friendly service cannot be faulted and the personal touch when contacting them, rather than an automated response is something other companies should take note of."

Print Manager, College


"Excellent service & competitive on price. Products great value for money" 

Procurement Department, Large Commercial Organisation


"I don’t think I could find a more helpful paper supplier – nothing is too much trouble"

Administrator, Secondary School


"It’s a pleasure to deal with Springfield, nothing is too much trouble when requiring assistance whether it is sourcing goods or negotiating prices – staff are friendly and efficient" 

Finance Dept, Secondary School
South Wales


"The team at Springfield are always happy to help and offer advice. An efficient and reliable company that I would happily recommend and will use time and time again, keep up the good work"

Accounts Dept, Motor Company


"I enjoy ordering from Springfield – the staff who answer the phone are very accommodating cheerful & friendly the delivery men are really helpful and pack all the paper away."

Reprographics administrator, Secondary school


"We have been using Springfield for the past 16 years and they have never let us down. Their customer service is excellent!"

Secondary school


"From placing the order to receiving the goods – service can’t be beaten"

Secondary school
South Wales


"I am extremely happy with the personal care your team provides. Great attention to detail and good competitive rates" 

Marketing & Business Development Department
International organisation


"We have used Springfield for a number of years and have found the service, product and price to be excellent. They have worked with us to identify alternative papers when needed and have proved themselves to be a first class supplier."

Purchasing Department
Corporate organisation



I would like to take this opportunity in thanking you for all your help and support and the service from Springfields over the years.  You have often gone above and beyond to help us keep stocked up!

I sincerely hope that whatever the future has in store for you and your excellent team, it will be for your upmost good.

Royal Wootton Bassett Academy

For more details or a free quotation please feel free to contact us