What our customers say
At Springfield, we aim to offer a great experience through our personalised service.
Consistency, approachability and reliability are of the utmost importance to us. We provide exceptional paper solutions whatever the requirement.
Reviews from our customers provide us with valuable feedback about our business, helping us to keep doing what we do best and to identify any room for improvement.
Always happy to help, always deliver when asked and recently made a special delivery for us when we were short. Reliable which these days is to be commended
The Henry Box School
I wanted to say thank you to the amazing delivery man who delivered our pallet of paper this morning. He was friendly, happy and helpful (unlike many!) And if possible I wanted him recognised for this.
Romilly Primary School
First class turnaround on order and delivery. The driver brought all the delivery in and to the room that we requested. I won't hesitate to order again
Gaer Primary School
The service from ordering to the delivery was great all round, can't fault it. First class.
I just wanted to write to say thank you for sorting the paper delivery so quickly. We were really impressed with the fantastic service on delivery and just wanted to let you know how great the customer experience has been so far…and that has nothing to do with the added bonus of biscuits but thank you for those too!!
Birchfield Primary School
Excellent, fast service. We needed the paper today and Claire/Robbie ensured that this happened :-)
Such a prompt, friendly and helpful service! Thank you so much
St Bartholomew's School
Professional service, reliable
All Saints Catholic College
Claire who I originally had contact from to place the order was so helpful and guided me through the process. I felt taken care of and valued.
Rockwood School Trust
Q. What do you like most about Springfield? "Great communication from start of ordering process through to delivery." Q. How can we improve? "I can't think of anything ! First class delivery. I will be in touch again shortly."
St. Johns College
Quick and efficient service Thank you
Chase Terrace Academy
I would like to thank you all for being so helpful on the phone when I have a problem and also such speedy deliveries, especially when I am desperate.
Kings Oak Academy
Power to them! The Team at Springfield do al they can to supply what we need - some of it is quite diverse, so power to them. Great team, wholly recommended!
University of Hertfordshire
Excellent suppliers, we have used Springfield long before I came into post 3 years ago. They have always been helpful and our paper delivery has always been within 24 hours. Prices are also exceptional
The Gryphon School
I think very highly of those at Springfield, they are super quick to support for last minute urgent needs. And just take the pressure off ! Thank you!"
Bristol Cathedral Choir School
Excellent customer service, prompt delivery. Highly recommend workplace paper supplier!
School of St Helen & St Katherine
...your team are amazing. Thank you so much for getting the paper out to me so quickly. It arrived as I was coming into work. You would not believe the relief and happiness in seeing it.
Bristol Metropolitan Academy
My paper order arrived a couple of hours ago now - the driver was very pleasant and helpful. Thanks for being so accommodating delivering my urgent order today, appreciated...
You guys are amazing!! Thank you for the biscuits, that’s made my day…
Crickhowell High School
Springfield shredding were a very professional company to work with and I was very satisfied that the documents I required shredding were done so in accordance with my specification of confidentiality of the shredding.
...it is my honour to naming you my favourite supplier...thanks to the amazing and kindest delivery guys that you have as well (they are a credit to the company).
Nova Hreod Academy
It’s been a pleasure working with you all for the last 4 years, you are a fantastic team and provide the most efficient customer service that I have ever experienced.
Secondary School, Cheltenham
You are one of the best merchants I've worked with and I never have issues!
Springfield have always been a good and honest organisation and I like being able to ring up and speak to people who are always helpful.
South Glocs & Stroud College
Excellent service. I wish you could supply me my other products!
University of Bristol
Excellent service. My husband has recently retired due to old age and very ill health. We had a lot of confidential waste to get rid of. I started to phone around and this was proving to be more difficult than I thought. Then I rang Springfield, they were great so understanding and very helpful. The two chaps duly turned up as arranged. Nothing was too much trouble, they worked so hard and took all of the waste away. I would thoroughly recommend Springfield.
We have used Springfield for a number of years and have found the service, product and price to be excellent. They have worked with us to identify alternative papers when needed and have proved themselves to be a first class supplier.
I am extremely happy with the personal care your team provides. Great attention to detail and good competitive rates
Marketing & Business Development Department
From placing the order to receiving the goods – service can’t be beaten
We have been using Springfield for the past 16 years and they have never let us down. Their customer service is excellent!
The team at Springfield are always happy to help and offer advice. An efficient and reliable company that I would happily recommend and will use time and time again, keep up the good work
Motor Company, Bristol
It’s a pleasure to deal with Springfield, nothing is too much trouble when requiring assistance whether it is sourcing goods or negotiating prices – staff are friendly and efficient
Secondary School, South Wales
Excellent service & competitive on price. Products great value for money
Large Commercial Organisation, Gloucestershire
With over 10 years relationship with Springfield I am still amazed at their commitment to giving value for money. Their friendly service cannot be faulted and the personal touch when contacting them, rather than an automated response is something other companies should take note of.
Just wanted to say thanks for sorting the paper. Very happy with the results as are the musicians. Will be needing some more shortly.
Musician & Composer
Many thanks for everyone's help yesterday and our order which has arrived this morning. Everyone who I spoke to was extremely helpful and professional. I am sure it is the first of many orders we will be placing with you.
May i also take the opportunity to thank you for the excellent service in the past. Your sales team are superb.
Stationery Company, Somerset
That's wonderful, thank you for arranging the collection so quickly. I shall certainly recommend your service to others.
Dental Practice, Bristol
Springfield was great to deal with when i asked them to destroy confidential paperwork from my dental practice, including out-of-date patient records. Sales director Roland has been very responsive to my queries, and staff that came to collect the paper were most helpful in loading the boxes into their van. Collections have always been arranged quickly, within a couple of days.
Google Review ★★★★★
I have been ordering from Springfield for the last 12 years. They have always been friendly and helpful and deliver a service with the utmost speed and efficiency. Even in emergencies, they have supplied us with our paper and stationery within 24 hours. The service is always very courteous from management through to the delivery staff. I would highly recommend this company and also congratulate them on 2017 being their 40th Anniversary. Roll on the next 40 years Springfield.
Secondary School, Vale of Glamorgan
I have dealt with Springfield Business Papers for 20+ years. Always a pleasure to do business with. Great for supplying various types of papers, and for confidential shredding and recycling of paperwork. Roland has a great workforce, who are very courteous and helpful. I would not hesitate in recommending them.
Google Review ★★★★★
I have appreciated your professional service and could always count on you 100%
Secondary School, Gloucester
Thank you for a very fast early next day delivery.
Secondary School, Swansea
Springfield Business Papers always give exceptional service from the point of ordering to delivery or collection of shredding Not only that but the delivery drivers will take boxes of paper to the relevant floors All part of the service! This helpfulness also applies to collecting our confidential waste paper - they are always willing to go the extra mile" for their customers. I really can't recommend Springfield's highly enough."
We are always made to feel like a valued customer and Springfield are always willing to go the extra mile to keep it that way!
Secondary School, Somerset
Would just like to say Merry Christmas and Happy New Year to everyone at Springfield, and thank you for your great service throughout the year. It is much appreciated. Thank you also for the biscuits and treats that come with the paper orders and the gift that you brought along when you visited Roland. It was good to catch up with you then. My Springfield calendar is here waiting to go up in the new year and again sure it will be much admired by all the staff
Secondary School, Gloucestershire
Please pass on my thanks to your lovely driver. He found it straight off (a first for anyone delivering!) and was an absolute treasure. Thank you all for your help and seamless service; I am very grateful
WOW, super-fast service. The paper has arrived with a cheerful driver which is a rarity in London.
Business Centre Assistant
Legal Firm, London
I enjoy ordering from Springfield – the staff who answer the phone are very accommodating cheerful & friendly the delivery men are really helpful and pack all the paper away.
Secondary school, Bristol
I have been working with Springfield Business Papers for 6 years (although the school for considerably longer) and can highly recommend their service and assistance. Nothing is too much trouble - they have helped me out on many occasion when our paper has run out and people are screaming for more! Everyone you speak to or email is friendly and helpful and their prices are highly competitive
Senior Admin Officer
Primary School, Swindon
Amazing service – thank you so much for doing that order so quickly!
Secondary School, Wiltshire
I would ask you to pass on our thanks and comments to the driver who made our delivery today. He’s attitude and customer service was exemplary and he deserves to be commended for the bright, positive front-line image of Springfield that he presented to everyone at the College he came into contact with – the Receptionists and the Post Room team.
Please can I thank you for your speedy service of my latest order. I came in this morning to find it already here. You are truly fab and appreciated by me.
Secondary School, Bath
I would like to pass on my thanks for the delivery man, Kacper as we are very grateful that he puts the paper exactly where we need it. He doesn’t just dump and run as some of our other delivery drivers do.
Just a quick note to let you know and please pass this on that every driver that delivers to us are a credit to your company, happy and smiley and always polite.
I would like to take this opportunity in thanking you for all your help and support and the service from Springfields over the years. You have often gone above and beyond to help us keep stocked up! I sincerely hope that whatever the future has in store for you and your excellent team, it will be for your upmost good.Royal Wootton Bassett Academy
Royal Wootton Bassett Academy